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User Churn

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Churn Time:  
from 30 days ago
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Breakout
Cancellations
Unpaid
Total
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Customer Retention

Relative Absolute
Relative Absolute
Subscription Months since account creation
0 1 2 3 4 5 6 7 8 9 10 11
November 2016 15 12 80% 11 73% 9 60% 7 47% 6 40% 6 40% 5 33% 5 33% 4 27% 3 20% 3 20% 3 20%
December 2016 21 21 100% 16 76% 16 76% 14 67% 11 52% 10 48% 8 38% 6 29% 6 29% 5 24% 4 19%  
January 2017 33 29 88% 21 64% 16 48% 12 36% 11 33% 9 27% 9 27% 7 21% 5 15% 5 15%    
February 2017 20 17 85% 11 55% 10 50% 7 35% 7 35% 6 30% 6 30% 6 30% 6 30%      
March 2017 22 16 73% 13 59% 8 36% 5 23% 4 18% 3 14% 3 14% 3 14%        
April 2017 62 52 84% 21 34% 15 24% 10 16% 8 13% 8 13% 7 11%          
May 2017 31 18 58% 15 48% 12 39% 9 29% 9 29% 7 23%            
June 2017 16 13 81% 9 56% 5 31% 4 25% 3 19%              
July 2017 20 18 90% 12 60% 7 35% 4 20%                
August 2017 24 19 79% 13 54% 11 46%                  
September 2017 31 28 90% 16 52%                    
October 2017 36 25 69%                      

Plans Breakout

Other Plans

Plans

Churned Customers